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38

An Introduction to Emotional Intelligence

Learn How Emotions Influence Performance, Relationship-Building & Decision-Making

By Robin Hills | in Online Courses

Emotional intelligence is an aspect of you as a whole person affecting your work life and your personal life. Your emotional intelligence is your ability to combine your thinking with your feelings in order to build good quality relationships and to make good authentic decisions. This course explores what emotional intelligence is and what it is not. It covers the main models of emotional intelligence and what they mean but more importantly how they can be practically applied at work. You will also learn the advantages and disadvantages of emotional intelligence, as well as ways to improve it.

4.4/5 average rating from 3,278 students enrolled: ★ ★ ★ ★

  • Access 38 lectures & 1 hour of content 24/7
  • Recognize the importance of understanding emotions
  • Gain insights into the emotions of other people
  • Discover how to improve your relationships & performance
  • Practice & learn how to develop emotional intelligence
Robin HIlls | Business Psychologist | Emotional Intelligence Trainer
4.4/5 Instructor Rating: ★ ★ ★ ★

Robin Hills is an emotional intelligence coach, trainer, and facilitator with over 35 years' business and commercial experience. He has the most comprehensive range of online courses based on emotional intelligence in business - not only on Udemy but anywhere on the internet.

His company Emotional Intelligence 4 Change (Ei4Change) is recognized nationally and internationally as specialists with expertise in training, personal development and coaching focusing on emotional intelligence, positive psychology and neuroscience in the workplace. Their emotional intelligence programmes are accredited by the Institute of Leadership and Management.

56,702 Total Students
14,382 Reviews

Important Details

  • Length of time users can access this course: lifetime
  • Access options: desktop & mobile
  • Certification of completion included
  • Redemption deadline: redeem your code within 30 days of purchase
  • Updates included
  • Experience level required: intermediate

Requirements

  • Any device with basic specifications

Course Outline

  • Your First Program

  • Introduction to the Introductory Course

    • 1. Introduction to this Emotional Intelligence Course - 2:14
    • 2. Emotional Intelligence FAQs
    • 3. Introduction to Emotional Intelligence - Learning Outcomes - 2:00
    • 4. Assess your Emotional Intelligence
  • What is Emotional Intelligence?

    • 1. A Straightforward Definition of Emotional Intelligence - 3:16
    • 2. What is the Difference Between EI and EQ? - 3:18
    • 3. Thoughts of Dr David Caruso, Snr Lecturer in EI, Yale University - 3:00
    • 4. Insights into Emotions - 1:31
    • 5. Emotional Intelligence at Work - 6:05
    • 6. Working with the Emotional Climate - 2:47
    • 7. Giving and Receiving Feedback - 2:48
    • 8. Some Advantages and Disadvantages of Emotional Intelligence - 4:05
  • Emotions and the Intelligence in Emotions

    • 1. How Emotions are Viewed - 1:14
    • 2. The Development and Function of Emotion - 2:26
    • 3. One Minute Observation Test - 1:00
    • 4. The Basic Anatomy of the Brain - 5:48
    • 5. The Basic Human Emotions Experienced by Everyone - 3:17
    • 6. More About Basic Emotions - 1:17
    • 7. The Myth about Positive and Negative Emotions - 3:51
    • 8. The Wheel of Emotions - 1:51
    • 9. The Expression of Emotion - 4:52
    • 10. Emotions and Higher-Order State - 2:00
    • 11. Understanding and Using Emotions - 3:32
    • 12. Identifying and Using Emotion - 2:31
  • What can be Learnt and Applied from Understanding Emotional Intelligence Models

    • 1. Daniel Goleman's Emotional Intelligence Framework - 4:30
    • 2. Emotional Intelligence Competencies
    • 3. Emotional Intelligence as a Series of Abilities - 1:14
    • 4. More about Emotional Intelligence as a Set of Abilities - 2:10
    • 5. What we can Learn from the Six Seconds Model - 2:00
    • 6. Measuring and Assessing Emotional Intelligence - 4:03
    • 7. A Fun Motivation Poster
  • Developing your Emotional Intelligence

    • 1. Practising and Learning Emotional Intelligence - 1:15
    • 2. Some Techniques Around Practising Emotional Intelligence - 5:44
    • 3. The One Percent Solution to Developing Emotional Intelligence - 1:27
    • 4. Some Do's and Don'ts When Developing Emotional Intelligence - 1:51
    • 5. Practical Activity: Three Good Things
    • 6. Introduction to Emotional Intelligence - Course Review - 2:16
    • 7. Lightbulb Moments Resource Cards - Insights into Emotional Intelligence

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Lessons
68

Conflict Management with Emotional Intelligence

Develop Your Interpersonal Skills to Manage Disagreements, Difficult Situations & Interactions

By Robin Hills | in Online Courses

Conflict and disagreements are a natural part of everyday life as there is not enough of what everyone wants to go around. Negotiating and resolving conflict requires good use of emotional intelligence - your ability to balance your emotional needs with your thinking. Managing conflict involves using skills such as rapport, empathy, and listening. This course is about proactively working together with others in ways that will help you to communicate more efficiently as you work with them to understand and work with differences that lead to conflict. In addition, the skills, processes, and tools taught in this course can bring value to other aspects of your life.

4.4/5 average rating from 13,338 students enrolled: ★ ★ ★ ★

  • Access 68 lectures & 2 hours of content 24/7
  • Identify what conflict is about & how people react to conflict
  • Contrast the various modes that can be used in conflict resolution
  • Assess your own mode of conflict & how this helps or hinders you in working w/ conflict
  • Develop strategies for dealing w/ conflict & have some ideas about how to resolve difficulties
Robin HIlls | Business Psychologist | Emotional Intelligence Trainer
4.4/5 Instructor Rating: ★ ★ ★ ★

Robin Hills is an emotional intelligence coach, trainer, and facilitator with over 35 years' business and commercial experience. He has the most comprehensive range of online courses based on emotional intelligence in business - not only on Udemy but anywhere on the internet.

His company Emotional Intelligence 4 Change (Ei4Change) is recognized nationally and internationally as specialists with expertise in training, personal development and coaching focusing on emotional intelligence, positive psychology and neuroscience in the workplace. Their emotional intelligence programmes are accredited by the Institute of Leadership and Management.

56,702 Total Students
14,382 Reviews

Important Details

  • Length of time users can access this course: lifetime
  • Access options: desktop & mobile
  • Certification of completion included
  • Redemption deadline: redeem your code within 30 days of purchase
  • Updates included
  • Experience level required: intermediate

Requirements

  • Any device with basic specifications

Course Outline

  • Introduction to the Course
    • 1. Conflict Management and Emotional Intelligence - Introduction - 2:47
    • 2. Conflict Management with Emotional Intelligence - Learning Outcomes of the Course - 2:08
    • 3. Giving and Receiving Feedback - 2:48
    • 4. Some Immediate Tips to Develop Emotional Intelligence - 4:37
  • What Is Conflict?
    • 1. What is Conflict and Why It Occurs? - 3:53
    • 2. The Issue of Conflict - The Sources, the Costs and the Benefits of Conflict - 6:30
    • 3. Factors and Questions to Consider in Conflict Resolution - 2:48
    • 4. The Importance of Trust in Resolving Conflict - 3:40
    • 5. The Trust Equation - 3:34
    • 6. Building Trust - 4:48
    • 7. Bullying at Work - 5:30
    • 8. Practical Activity: Exploring Conflict
  • Assertiveness
    • 1. Assertiveness - Introduction to this Module - 1:59
    • 2. The Rights and Responsibilities of Everyone - 2:24
    • 3. Some Barriers to Assertiveness - 2:06
    • 4. The Three Choices of Behaviour - 1:12
    • 5. Aggressive Behaviour - 1:25
    • 6. Passive Behaviour - 1:19
    • 7. Assertive Behaviour - 0:59
    • 8. Booklet: Recognising Aggressive, Passive, and Assertive Behaviours Booklet
    • 9. Some Methods and Techniques for Expressing Assertiveness - 6:25
    • 10. Ways to Say "No" Assertively - 2:30
    • 11. Poster: Ways to Say "No" Without Feeling Guilty
    • 12. The 10 Rules of Assertiveness - 1:45
    • 13. Assertiveness - Review of this Module - 1:12
    • 14. Practical Activity: The Rules of Assertiveness
  • Managing Toxic Situations More Effectively
    • 1. Toxic Situations - Objectives of this Module - 0:52
    • 2. Toxic Situations - Caustic Opener and Mind-Reading - 1:44
    • 3. Toxic Situations - Everyone, Forever and That's You All Over - 2:34
    • 4. Toxic Situations - The Blame Game and Exaggerate Me - 2:13
    • 5. Toxic Situations - You Say "Tomato" and Yesterday's Hangover - 1:40
    • 6. Toxic Situations - What I Mean, Not What I Say and Irreconcilable Differences - 2:34
    • 7. Further Methods of Resolving Toxic Situations - 2:37
    • 8. Toxic Situations - Review of this Module - 1:10
    • 9. Practical Activity: Toxic Situations
  • Emotional Intelligence and Conflict
    • 1. The Emotional Intelligence Cycle - 0:55
    • 2. How Communication Underpins Emotional Intelligence - 0:58
    • 3. The 4 Ways you can Respond to Emotional Events - 2:20
    • 4. How Easily Emotions can Escalate in Conflict - 1:22
    • 5. Handling Emotion - 2:35
    • 6. The Cycle of Behaviour - 2:30
    • 7. Managing Fight and Flight Behaviour - 2:23
    • 8. Tips to Prevent a Freeze Response - 6:03
    • 9. Ideal Behaviours for Ideal Interactions - 0:36
  • The Chimp Paradox
    • 1. The Chimp Paradox - A Powerful Mind Management Model - 0:33
    • 2. A One Minute Observation Test - 1:00
    • 3. The Brain and The Chimp Paradox - 0:48
    • 4. The Basic Anatomy of the Brain - 5:48
    • 5. What Basically Drives the Chimp - 0:29
    • 6. How the Chimp Works - Why is it so Powerful and Difficult to Manage - 2:23
    • 7. The Computer Part of the Mind Management Model - 3:11
    • 8. Interesting Insights into Emotions and Higher Order State - 2:00
    • 9. Practical Activity: The Chimp Paradox
  • The Five Modes of Conflict Management
    • 1. Ways of Working with Conflict - 2:26
    • 2. Practical Activity: The Thomas Kilmann Conflict Mode Questionnaire
    • 3. The Thomas Kilmann Conflict Mode Model - 4:18
    • 4. The Compromising Mode of Managing Conflict - 2:09
    • 5. Questions To Ask - Compromising - 1:20
    • 6. The Competing Mode of Managing Conflict - 1:53
    • 7. Questions To Ask - Competing - 1:40
    • 8. The Collaborating Mode of Managing Conflict - 2:05
    • 9. Questions To Ask - Collaborating - 2:04
    • 10. The Avoiding Mode of Managing Conflict - 2:16
    • 11. Questions To Ask - Avoiding - 1:14
    • 12. The Accommodating Mode of Managing Conflict - 2:03
    • 13. Questions To Ask - Accommodating - 1:15
    • 14. Some Basic Skills in Conflict Resolution - 0:40
  • The Importance of Flexibility in Conflict
    • 1. Flexibility - The Learning Outcomes of this Module - 2:25
    • 2. The Preferences That Influence Flexibilty
    • 3. The 2 Flexibility Types - Planning and Spontaneous Types - 3:22
    • 4. How to be More Flexible - 2:04
    • 5. How You Can Work More Flexibly With Change - 1:38
    • 6. Flexibility - Learning Outcome Review - 1:41
    • 7. Practical Activity: Assess your Flexibility
  • Some Ways That You Can Work to Resolve Conflict
    • 1. The Agreement Box - The All Important Area of Agreement - 1:46
    • 2. How the Use of Words Can Affect Conflict - 2:24
    • 3. Considering Inflection and Intonation in Your Spoken Communication - 5:23
    • 4. Working with Third Party Intervention When it Becomes Necessary - 3:00
    • 5. Course Takeaways: Some Wisdom Around Working with Conflict - 6:27
    • 6. Review of the Learning Outcomes of this Course - 1:54

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34

Personality: Understanding DISC Behavioral Styles At Work

Identify the 4 DISC Behavioral Styles & How They React to Situations

By Robin Hills | in Online Courses

DISC is a model of human behaviour that helps you to understand why people do what they do. The dimensions of Dominance, Influence, Steadiness and Compliance make up the model and interact with other personality factors to describe human behaviour. This course will help you apply DISC behavioural principles to working as part of a team or in situations that involve influencing and selling. By understanding your inherent behavioural style, you will be better able to communicate, motivate, convince and ultimately influence more buying decisions. It will help you to develop more engaging relationships.

4.4/5 average rating from 2,407 students enrolled: ★ ★ ★ ★

  • Access 34 lectures & 1 hour of content 24/7
  • Identify the four behavioural styles of DISC
  • Interpret how the DISC styles react under pressure & when stressed
  • Choose the best communication method for each style
Robin HIlls | Business Psychologist | Emotional Intelligence Trainer
4.4/5 Instructor Rating: ★ ★ ★ ★

Robin Hills is an emotional intelligence coach, trainer, and facilitator with over 35 years' business and commercial experience. He has the most comprehensive range of online courses based on emotional intelligence in business - not only on Udemy but anywhere on the internet.

His company Emotional Intelligence 4 Change (Ei4Change) is recognized nationally and internationally as specialists with expertise in training, personal development and coaching focusing on emotional intelligence, positive psychology and neuroscience in the workplace. Their emotional intelligence programmes are accredited by the Institute of Leadership and Management.

56,702 Total Students
14,382 Reviews

Important Details

  • Length of time users can access this course: lifetime
  • Access options: desktop & mobile
  • Certification of completion included
  • Redemption deadline: redeem your code within 30 days of purchase
  • Updates included
  • Experience level required: intermediate

Requirements

  • Any device with basic specifications

Course Outline

  • Introduction to Behavioural Styles
    • 1. Introduction to the DISC Behavioural Styles Course - 1:46
    • 2. DISC Behavioural Styles - Learning Outcomes - 2:52
    • 3. About Behavioural Styles - 3:57
    • 4. William Moulton Marston's Model of Behaviour - 2:12
    • Practical Activity: Assessing your DISC Behavioural Style
  • The Four Behavioural Styles of DISC
    • 1. The Four Behavioural Styles of DISC - 4:46
    • 2. The High Dominance Behavioural Style - 2:30
    • 3. The Characteristics of High Dominance - 2:17
    • 4. Booklet: The High Dominance Summary
    • 5. The High Influence Behavioural Style - 3:14
    • 6 The Characteristics of High Influence - 2:04
    • 7 Booklet: The High Influence Summary
    • 8. The High Steadiness Behavioural Style - 3:17
    • 9. The Characteristics of High Steadiness - 2:37
    • 10. Booklet The High Steadiness Summary
    • 11. The High Compliance Behavioural Style - 3:12
    • 12. The Characteristics of High Compliance - 2:43
    • 13. Booklet: The High Compliance Summary
    • 14. Booklet: Do's and Don'ts With Each DISC Behavioural Style
    • 15. The Ideal Behaviours for Ideal Interactions - 4:43
    • Practical Activity: Working With Your Least Favoured Style
  • Reactions to Pressure
    • 1. The Reactions to Pressure - 1:40
    • 2. Poster: Emotional Intelligence and DISC
    • 4. Conflict and High Dominance - 1:40
    • 3. The Tension Between The Styles - 2:10
    • 5. Conflict and High Influence - 1:56
    • 6. Conflict and High Steadiness - 1:22
    • 7. Conflict and High Compliance - 1:37
  • Working With Other's Behavioural Styles
    • 1. Behavioural Flexibility - 2:54
    • 2. DISC and Emotional Intelligence - 4:28
    • 3. Developing Different Behavioural Styles - 3:27
    • 4. Working with the DISC Behavioural Styles
    • 5. Developing Emotional and Social Skills - 1:57
    • 6. Review of the DISC Behavioural Styles Course - 1:56
    • Practical Activity: Working with DISC Behavioural Styles
    • Quiz: Understanding Behavioural Styles

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18

Personality: Understanding Personality Type at Work

How to Have a Better Understanding of the People You Live & Work With

By Robin Hills | in Online Courses

We encounter different types of people every day. Everyone is unique. However, broadly speaking everyone can be categorized into different types according to their preferences and how they use them. This short course is a standalone course for anyone interested in understanding different personality types. It will give you insights into your own preferences and how these build into your personality type. The course covers the Jungian Theory of Personality Types looking at how you prefer to get your energy, how you take in information, and how you process information.

4.3/5 average rating from 4,752 students enrolled: ★ ★ ★ ★

  • Access 18 lectures & 1 hour of content 24/7
  • Assess your own Personality Type & what this means in both your private and professional life
  • Discover how to build deeper relationships through common understanding & improved communication
  • Recognise ways to appreciate, value, & work more effectively with 16 personality types
  • Identify applications in team building, communication, change, decision-making & problem-solving
Robin HIlls | Business Psychologist | Emotional Intelligence Trainer
4.4/5 Instructor Rating: ★ ★ ★ ★

Robin Hills is an emotional intelligence coach, trainer, and facilitator with over 35 years' business and commercial experience. He has the most comprehensive range of online courses based on emotional intelligence in business - not only on Udemy but anywhere on the internet.

His company Emotional Intelligence 4 Change (Ei4Change) is recognized nationally and internationally as specialists with expertise in training, personal development and coaching focusing on emotional intelligence, positive psychology and neuroscience in the workplace. Their emotional intelligence programmes are accredited by the Institute of Leadership and Management.

56,702 Total Students
14,382 Reviews

Important Details

  • Length of time users can access this course: lifetime
  • Access options: desktop & mobile
  • Certification of completion included
  • Redemption deadline: redeem your code within 30 days of purchase
  • Updates included
  • Experience level required: intermediate

Requirements

  • Any device with basic specifications

Course Outline

  • Understanding Personality Type at Work
    • 1. Introduction to Understanding Personality Type - 2:23
    • 2. Working with Personality Types - 5:49
    • 3. Practical Activity: Personality Type Indicator
    • 4. The Four Behavioural Preferences - 4:57
    • 5. Determining your Personality Type - 2:04
    • 6. Practical Activity: Determine your Behavioural Preferences
    • 7. How You Get Your Energy - Extraversion and Introversion - 4:50
    • 8. How You Take In Information - Sensing and Intuition
    • 9. How You Process Information - Thinking and Feeling - 4:01
    • 10. How You Choose To Live Your Life - Judging and Perceiving - 4:15
    • 11. Working with Type - 5:40
    • 12. Practical Activity: Working with Type Workbook
    • 13. Is Type Putting People in Boxes? - 4:03
    • 14. Booklet: Your Personality Type and Leadership Style
    • 15. Taking Type Further - 8:04
    • 16. Some Inappropriate Criticisms of Type - 3:10
    • 17. More About The Functional Pairs -The Mental Functions - 5:01
  • Quiz: Understanding Personality Type At Work
    • Understanding Personality Types At Work Quiz

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64

How to Develop Emotional Resilience to Manage Stress

The Role Our Emotions Play in Coping with Stress & Pressure

By Robin Hills | in Online Courses

All of us work in a business environment that is constantly changing, intense, and unrelenting. Your resilience refers to your ability to cope and adapt to crises or stressful situations. Emotional resilience refers to how you use your emotions to develop your capability to manage your resilience. This course explores the role of emotions in management, how and why they contain vital bits of information that can help you make better decisions. You'll receive all the information you need. You will be coached using loads of practical hints that you can use straight away.

4.3/5 average rating from 8,643 students enrolled: ★ ★ ★ ★

  • Access 64 lectures & 1 hour of content 24/7
  • Identify your stress management & resilience with strategies
  • Examine your experience of emotions to improve well-being & organizational effectiveness
  • Determine how your emotional intelligence relates to your resilience
Robin HIlls | Business Psychologist | Emotional Intelligence Trainer
4.4/5 Instructor Rating: ★ ★ ★ ★

Robin Hills is an emotional intelligence coach, trainer, and facilitator with over 35 years' business and commercial experience. He has the most comprehensive range of online courses based on emotional intelligence in business - not only on Udemy but anywhere on the internet.

His company Emotional Intelligence 4 Change (Ei4Change) is recognized nationally and internationally as specialists with expertise in training, personal development and coaching focusing on emotional intelligence, positive psychology and neuroscience in the workplace. Their emotional intelligence programmes are accredited by the Institute of Leadership and Management.

56,702 Total Students
14,382 Reviews

Important Details

  • Length of time users can access this course: lifetime
  • Access options: desktop & mobile
  • Certification of completion included
  • Redemption deadline: redeem your code within 30 days of purchase
  • Updates included
  • Experience level required: all levels

Requirements

  • Any device with basic specifications

Course Outline

  • Introduction to How to Develop Emotional Resilience to Manage Stress
    • 1. Introduction to this Course on Resilience and Stress Management - 2:30
    • 2. Emotional Intelligence Framework and the EQ-i 2.0 - 6:17
    • 3. Overview of the Course - How it Relates to Stress Management - 1:26
    • 4. Can Stress Ever Be Useful? - 4:37
    • 5. What Coping Techniques Do You Use? - 2:08
    • 6. Some Strategies for Stress - 2:40
  • Practical Activity: Assess your Stress Management
    • Practical Activity: Assess your Stress Management
  • What is Emotional Resilience?
    • 1. Introduction to Emotional Resilience - The Objectives of this Module - 1:16
    • 2. A Job Advertisement and a Reality Check - 1:34
    • 3. Defining Resilience (It's not Bouncing Back!) - 3:33
    • 4. Emotional Intelligence and Resilience - 2:47
    • 5. The Benefits of Resilience - 1:40
    • 6. Three Phrases that Drain Resilience - 6:15
    • 7. Mindfulness in Managing Stress - 1:41
  • Personal Transition Through Change
    • 1. Personal Transition Through Change - The Objectives of this Module - 0:59
    • 2. Poster: Personal Transition through Change Curve
    • 3. How Emotions are Involved with Change - 2:22
    • 4. Anxiety - Can I Cope? - 1:14
    • 5. Happiness - At Last Something Is Going To Change - 1:07
    • 6. Denial - Change? What Change? - 1:14
    • 7. Anger - Who's at Fault? Me or You? - 1:46
    • 8. Disillusionment - I'm Off This Isn't For Me. - 1:28
    • 9. Depression / Despair - Who Am I? - 1:19
    • 10. Hostility - I'm Going To Make This Work If It Kills Me - 1:14
    • 11. Acceptance - I Can See Myself In The Future - 1:00
    • 12. Positive Activity - Moving Forward - This Can Work And Be Good - 1:06
    • 13. Looking After Yourself - 0:56
    • 14. Moving From Setback to Comeback - 2:25
    • 15. Personal Transition Through Change - Review of this Module - 0:31
  • Competencies of Stress Management
    • The Competencies of Stress Management - 1:01
  • The Competencies of Stress Management - Flexibility
    • 1. Flexibility - The Learning Outcomes of this Module - 2:14
    • 2. Personality Preferences around Flexibility - 5:01
    • 3. Planning and Spontaneous Types - 3:22
    • 4. How to be More Flexible - 2:04
    • 5. Working with Change - 1:38
    • 6. Flexibility - Learning Outcome Review - 1:41
    • 7. Practical Activity: Assess your Flexibility
  • Stress Tolerance
    • 1. Stress Tolerance - The Learning Outcomes of this Module - 2:01
    • 2. Working with Stress - 4:34
    • 3. Emotions that Drain Resilience - 2:30
    • 4.. Emotions that Enhance Resilience - 2:23
    • 5. Resilience is a Mindset - 1:09
    • 6. Putting Resilience to Use (Coping) - 1:18
    • 7. Stress Tolerance - Learning Outcome Review - 1:50
    • Practical Activity - Understanding Stressful Situations
  • Optimism
    • 1. Optimism - The Learning Outcomes of this Module - 0:45
    • 2. Optimism and Pessimism - 5:53
    • 3. Optimism - Health and Well Being - 1:13
    • 4. Hints and Tips for Developing Optimism - 1:37
    • 5. Working with Negativity - 2:02
    • 6 Optimism - Learning Outcome Review - 1:25
    • Practical Activity - How you Work with Optimism
  • Action Strategies to Develop Resilience
    • 1. Action Strategies - The Objectives of this Module - 0:42
    • 2. Action Strategy 1: Feel in Control - 1:15
    • 3. Action Strategy 2: Create a Personal Vision - 1:16
    • 4. Action Strategy 3: Be Flexible and Adaptable - 1:10
    • 5. Action Strategy 4: Get Organised - 1:12
    • 6. Action Strategy 5: A Mindset for Problem Solving - 1:23
    • 7. Action Strategy 6: Get Connected - 1:04
    • 8. Action Strategy 7: Be Socially Competent - 1:11
    • 9. Action Strategy 8: Be Proactive - 1:22
  • Developing Resilience in Others
    • 1. Developing Resilience in Others - The Objectives of this Module - 1:23
    • 2. Strengthening Resilience in Others - 3:54
    • 3. 4 Things That Resilient Teams Do - 5:11
    • 4. Team Resilience - 3:05
    • 5. Developing Resilience in Others - Review of this Module - 0:55

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53

Decision-Making: Solve Problems with Emotional Intelligence

Make More Informed Decisions by Mindfully Evaluating Different Options

By Robin Hills | in Online Courses

How effective are you at processing information from your environment and using emotion to drive your decision making? How rational and objective are you in solving problems? This course is about proactively working towards solutions that help you to make timely decisions as you solve work problems to bring value to your company and your customers. In addition, the skills, processes, and tools taught in this course can bring value to other aspects of your life.

4.4/5 average rating from 5,936 students enrolled: ★ ★ ★ ★

  • Access 53 lectures & 2 hours of content 24/7
  • Identify how to make better decisions through critical thinking & creative problem solving
  • Discover ways to move beyond familiar ways of thinking
  • Recognize and remove barriers to creativity to foster an innovative work environment producing practical solutions
  • Use mindfulness to evaluate all of the attributes of the different option & make more informed decisions
Robin HIlls | Business Psychologist | Emotional Intelligence Trainer
4.4/5 Instructor Rating: ★ ★ ★ ★

Robin Hills is an emotional intelligence coach, trainer, and facilitator with over 35 years' business and commercial experience. He has the most comprehensive range of online courses based on emotional intelligence in business - not only on Udemy but anywhere on the internet.

His company Emotional Intelligence 4 Change (Ei4Change) is recognized nationally and internationally as specialists with expertise in training, personal development and coaching focusing on emotional intelligence, positive psychology and neuroscience in the workplace. Their emotional intelligence programmes are accredited by the Institute of Leadership and Management.

56,702 Total Students
14,382 Reviews

Important Details

  • Length of time users can access this course: lifetime
  • Access options: desktop & mobile
  • Certification of completion included
  • Redemption deadline: redeem your code within 30 days of purchase
  • Updates included
  • Experience level required: intermediate

Requirements

  • Any device with basic specifications

Course Outline

  • Introduction to Decision Making: Solve Problems with Emotional Intelligence
    • 1. Introduction to this Course on Decision Making - 2:11
    • 2. Emotional Intelligence Framework and the EQ-i 2.0 - 6:17
    • 3. Decision Making Course Overview - 2:20
    • 4. Emotions and Decision Making - 5:15
    • 5. Feedback in Decision Making - 3:41
  • Practical Activity: Assess your Decision Making
    • Practical Activity: Assess your Decision Making
  • Reality Testing
    • 1. Reality Testing - The Learning Outcomes of this Module - 1:35
    • 2. Objectivity vs Subjectivity - 1:47
    • 3. The Basic Anatomy of the Brain - 5:48
    • 4. The Sensory Input Channels - 5:28
    • 5. What Is Really Happening - 1:48
    • 6. The 3 Types of Filters for Processing Data - 4:38
    • 7. Beliefs, Memories and Values - 2:06
    • 8. Interpretations of Memory - 4:15
    • 9. More about Memory - 2:02
    • 10. Understanding your Reality - 4:24
    • 11. Observations of Behaviour and Reality - 3:30
    • 12. Reality Testing - Review of this Module - 1:46
  • Practical Activity: What is your Reality?
    • Practical Activity: What is your Reality?
  • Problem Solving
    • 1. Problem Solving - The Learning Outcomes of this Module - 1:28
    • 2. The Two Types of Problems - 2:02
    • 3. Adaptability, Risk and Innovation - 4:33
    • 4. Working with Creativity - 2:54
    • 5. The Role of Intuition in Problem Solving - 4:52
    • 6. The 6 Steps to Solving Problems - 2:03
    • 7. The SCAMPER technique to Solving Problems - 10:41
    • 8. Considerations around Working with SCAMPER - 1:49
    • 9. How Emotions Drive Decisions - 3:10
    • 10. Problem Solving - Review of this Module - 1:45
  • Practical Activity: Problem Solving with SCAMPER
    • Practical Activity: Problem Solving with SCAMPER
  • Impulse Control
    • 1. Impulse Control - The Learning Outcomes of this Module - 1:28
    • 2. Defining Willpower - 3:25
    • 3. Ways to Develop your Impulse Control - 2:07
    • 4. Amygdala Hijacking - 3:54
    • 5. Working with your Impulse Control - 3:10
    • 6. Impulse Control - Review of this Module - 1:32
  • Practical Activity: Impulses and Gratification at Work
    • Practical Activity: Impulses and Gratification at Work
  • Mindfulness
    • 1. Mindfulness - The Learning Outcomes of this Module - 1:40
    • 2. What is Mindfulness? - 4:49
    • 3. Coming to your Senses - 2:13
    • 4. Mindfulness at Work - 4:32
    • 5. The Neuroscience of Mindfulness - 8:35
    • 6. Ways of Practising Mindfulness
    • 7. An Exercise in Mindfulness - Cognitive Defusion - 7:15
    • 8. Mindfulness - Review of this Module - 1:35
  • Practical Activity: Mindfulness - What Affects your Energy?
    • Practical Activity: Mindfulness - What Affects your Energy?
  • Critical Thinking and Emotional Intelligence
    • 1. What is Critical Thinking? - 1:35
    • 2. Critical Thinking and Emotional Intelligence - 2:23
    • 3. The Brain and Thinking - 3:43
    • 4. The Two Thinking Systems - Fast and Slow - 3:07
    • 5. Ways of Improving Critical Thinking - 2:53
    • 6. Values and Bias - 2:06
    • 7. Further Thoughts about Critical Thinking - 3:30

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64

Build Authentic Relationships Using Emotional Intelligence

Develop Satisfying, Healthy & Authentic Relationships with Other People Through Empathy and Good Ethics

By Robin Hills | in Online Courses

Building healthy interpersonal relationships is one of the ways that you use your emotional intelligence. Authentic relationships are built around mutual understanding that involves empathy, trust and acceptance of each other’s values. Some disagreement and conflict will be inevitable as this is where learning, creativity, and understanding occurs. This course will explore the way that you build relationships using empathy, how you develop trust, manage conflict, and work within ethical boundaries.

4.4/5 average rating from 2,904 students enrolled: ★ ★ ★ ★

  • Access 64 lectures & 2 hours of content 24/7
  • Develop your understanding of empathy so that you can get better insights in how other people view things
  • Recognize why some conflict is to be expected & why it is a part of healthy relationships
  • Build your relationships w/ other people through trust & a deeper understanding
  • Develop & build your social skills and your emotional intelligence
Robin HIlls | Business Psychologist | Emotional Intelligence Trainer
4.4/5 Instructor Rating: ★ ★ ★ ★

Robin Hills is an emotional intelligence coach, trainer, and facilitator with over 35 years' business and commercial experience. He has the most comprehensive range of online courses based on emotional intelligence in business - not only on Udemy but anywhere on the internet.

His company Emotional Intelligence 4 Change (Ei4Change) is recognized nationally and internationally as specialists with expertise in training, personal development and coaching focusing on emotional intelligence, positive psychology and neuroscience in the workplace. Their emotional intelligence programmes are accredited by the Institute of Leadership and Management.

56,702 Total Students
14,382 Reviews

Important Details

  • Length of time users can access this course: lifetime
  • Access options: desktop & mobile
  • Certification of completion included
  • Redemption deadline: redeem your code within 30 days of purchase
  • Updates included
  • Experience level required: intermediate

Requirements

  • Any device with basic specifications

Course Outline

  • Introduction to the Course
    • 1. Introduction to this Course on Authentic Interpersonal Relationships - 2:44
    • 2. How this Course Relates to Emotional Intelligence - 6:17
    • 3. Overview of the Course on Interpersonal Relationships - 1:24
    • 4. Interpersonal Skills and Some Hints and Tips - 4:16
  • Practical Activity: Assessing your Interpersonal Skills
    • Practical Activity: Assessing your Interpersonal Skills
  • Understanding Empathy
    • Empathy - The Learning Outcomes of this Module - 2:06
    • 2. Defining Empathy - 2:16
    • 3. The Intelligence in Empathy - 1:36
    • 4. The Development of Empathy - 1:42
    • 5. The Basic Anatomy of the Brain - 5:48
    • 6. The Way The Brain Works - 1:08
    • 7. Thinking and your Brain - 3:03
    • 8. Empathy and your Brain - 1:46
    • 9. The Neuroscience of Empathy
    • 10. Ways of Demonstrating Empathy - 1:06
    • 11. The Non-Verbal Signals within Body Language - 3:25
    • 12. Interpreting Some Non-Verbal Signals - 3:45
    • 13. The Problems with Relying on Expression Alone - 1:09
    • 14. Listening Skills - Empathetic Listening - 3:53
    • 15. Understanding and Developing Empathy - 3:28
    • 16. Understanding Empathy - The Review of this Module - 0:51
  • Practical Activity: Developing your Empathy
    • Practical Activity: Developing your Empathy
  • Working with Others
    • 1 Working with Others - The Objectives of this Module - 1:47
    • 2. Perspectives That Will Challenge Your View on Team Working
    • 3. The Importance of Behavioural Flexibility - 2:54
    • 4. The Social Interaction Styles - 5:18
    • 5. Practical Activity: Assessing your Social Interaction Style
    • 6. The Driver Social Interaction Style - 3:12
    • 7. Summary Booklet: The Driver Social Interaction Style
    • 8. The Expressive Social Interaction Style - 3:03
    • 9 Summary Booklet:Expressive Social Interaction Style
    • 10 The Amiable Social Interaction Style - 3:30
    • 11. Summary Booklet: The Amiable Social Interaction Style
    • 12 The Analytical Social Interaction Style - 3:34
    • 13 Summary Booklet: Analytical Social Interaction Style
    • 14 Tension between the Social Interaction Styles - 2:08
  • How People React Under Pressure
    • 1 Reactions to Pressure - 1:43
    • 2. The Driver Social Interaction Style Conflict Responses - 1:34
    • 3. The Expressive Social Interaction Style Conflict Responses - 1:55
    • 4. The Amiable Social Interaction Style Conflict Responses - 1:19
    • 5. The Analytical Social Interaction Style Conflict Responses - 1:41
    • 6. Responses to Increasing Pressure - 5:15
    • 7. The Ideal Behaviours for Ideal Interactions - 1:50
    • 8. Developing Emotional and Social Skills - 1:57
    • 9. How the Social Interaction Styles use their Emotional Intelligence - 3:20
  • Developing Relationships Built upon Trust
    • 1. Interpersonal Relationships - The Learning Outcomes of this Module - 1:31
    • 2. The Importance of Interpersonal Relationships - 1:23
    • 3. The Benefits of Conflict - 2:40
    • 4. Working with Conflict - 4:24
    • 5. The Role of Empathy in Conflict - 1:40
    • 6. Ways to Say "No" Empathetically - 2:30
    • 7. Summary Sheet: Ways to Say "No"
    • 8. Some Factors and Questions to Consider in Conflict Resolution - 2:48
    • 9. The Role of Trust - 3:40
    • New Lecture - 3:34
    • 10. Ways of Building Trust - 4:48
    • 11. The Economies of Trust - 1:47
    • 12. Interpersonal Relationships - Review of this Module - 1:06
  • Practical Activity: Checking your Emotional Bank Account
    • Practical Activity: Checking your Emotional Bank Account
  • Social Responsibility
    • 1. Social Responsibility - The Learning Outcomes of this Module - 1:26
    • 2. Defining Social Responsibility - 1:45
    • 3. Factors Influencing Social Responsibility - 3:40
    • 4. Ethical Leadership and Social Responsibility - 2:18
    • 5. Social Responsibility - Review of this Module - 2:08
  • Practical Activity: Care and Support in the Workplace
    • Practical Activity: Care and support in the Workplace

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41

Self-Expression: Self-Discipline & Emotional Control at Work

Develop Your Assertiveness & Become More Emotionally Independent

By Robin Hills | in Online Courses

How you express yourself - your thoughts and your feelings - depends upon how you well you share your emotions, how assertive you are, and how independent you are. Self-Discipline and emotional control affect the way that you express your emotions. Emotional expression is one of the ways that you use your emotional intelligence. This course will explore the way that you express your emotions and how this drives your self-confidence, your assertiveness, and your emotional independence. You'll receive all the information that you need and will be coached using loads of practical hints that you can use straight away.

4.5/5 average rating from 1,402 students enrolled: ★ ★ ★ ★

  • Access 41 lectures & 1 hour of content 24/7
  • Manage your assertiveness to have the impact that you need in influencing others
  • Assess your independence so that you are less emotionally dependent on others
  • Express your emotions & feelings more effectively to have the impact that you need
  • Develop the way that you regulate & control your emotions
  • Determine how to become more emotionally intelligent
Robin HIlls | Business Psychologist | Emotional Intelligence Trainer
4.4/5 Instructor Rating: ★ ★ ★ ★

Robin Hills is an emotional intelligence coach, trainer, and facilitator with over 35 years' business and commercial experience. He has the most comprehensive range of online courses based on emotional intelligence in business - not only on Udemy but anywhere on the internet.

His company Emotional Intelligence 4 Change (Ei4Change) is recognized nationally and internationally as specialists with expertise in training, personal development and coaching focusing on emotional intelligence, positive psychology and neuroscience in the workplace. Their emotional intelligence programmes are accredited by the Institute of Leadership and Management.

56,702 Total Students
14,382 Reviews

Important Details

  • Length of time users can access this course: lifetime
  • Access options: desktop & mobile
  • Certification of completion included
  • Redemption deadline: redeem your code within 30 days of purchase
  • Updates included
  • Experience level required: intermediate

Requirements

  • Any device with basic specifications

Course Outline

  • Introduction to this Self-Expression Course
    • 1. Introduction to this Course on Self-Expression - 2:26
    • 2. Emotional Intelligence Framework and the EQ-i 2.0 - 6:17
    • 3. Overview of this Self-Expression Course - 2:12
    • Practical Activity: Assess your Self-Expression
  • Emotional Expression
    • 1. Emotional Expression - The Learning Outcomes of this Module - 1:23
    • 2. Insights into Emotions - 1:31
    • 3. Emotional Intelligence at Work - 6:05
    • 4. Emotional States, Moods, Traits and Styles - 2:40
    • 5. The Development and Function of Emotion - 2:25
    • 6. The Basic Anatomy of the Brain - 5:48
    • 7. The Chimp Paradox - A Powerful Mind Management Model - 7:14
    • 8. The Basic Human Emotions - 3:17
    • 9 Understanding and Using Emotions - 3:32
    • 10. The Myth about Positive and Negative Emotions - 3:51
    • 11. Some Influences on Emotional Expression - 3:14
    • 12. The Detachment Technique to use in Challenging Situations - 1:25
    • 13. Using Affirmations - 2:17
    • 14. Ways of Expressing Emotions Intelligently - 1:30
    • 15. Emotional Expression - Review of this Module - 0:49
    • 16. Practical Activity: Learning from Emotions at Work
  • Assertiveness
    • 1. Assertiveness - The Learning Outcomes of this Module - 1:59
    • 2. Everyone's Rights and Responsibilities - 2:24
    • 3. Some Barriers to Assertiveness - 2:06
    • 4. The Three Choices of Behaviour - 1:12
    • 5. What is Aggressive Behaviour? - 1:25
    • 6. What is Passive Behaviour? - 1:19
    • 7. What is Assertive Behaviour? - 0:59
    • 8. Booklet: Recognising Aggressive, Passive, and Assertive Behaviours
    • 9. Assertiveness Methods and Techniques - 6:25
    • 10. Ways to Say "No" Without Feeling Guilty - 2:30
    • 11. Booklet: Ways to Say "No" Without Feeling Guilty
    • 12. The 10 Rules of Assertiveness - 1:45
    • 13. Assertiveness - Review of this Module - 1:12
    • 14. Practical Activity: The Rules of Assertiveness
  • Independence
    • 1. Independence - The Learning Outcomes of this Module - 0:50
    • 2. What is Emotional Independence? - 1:58
    • 3. The Principles of Self-Esteem - 2:14
    • 5. Receiving Feedback - 1:55
    • 4. Good Levels of Independence - 1:36
    • 6. Ways to Develop Independence - 2:32
    • 7. Independence - Review of this Module - 1:23
    • 8. Practical Activity: Your Positive Attributes and Capabilities

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39

Develop your Self-Awareness with Emotional Intelligence

Understand Who You Really Are & What Your Core Purpose Is

By Robin Hills | in Online Courses

Making sense of who you are in the world involves a good level of self-awareness; knowing your values and how your strengths and weaknesses can support you or limit you in your life. This course is a stand-alone course for anyone interested in understanding themselves better and determining their core purpose, vocation, or destiny in life. It forms part of a comprehensive course that explores emotional intelligence in more depth.

4.6/5 average rating from 1,521 students enrolled: ★ ★ ★ ★

  • Access 39 lectures & 1 hour of content 24/7
  • Recognizse the way that you regulate & control your emotions
  • Develop & build your emotional intelligence
  • Manage your emotions & feelings more effectively to have the impact that you need
  • Assess & evaluate your behavioral preferences to become more self-aware
Robin HIlls | Business Psychologist | Emotional Intelligence Trainer
4.4/5 Instructor Rating: ★ ★ ★ ★

Robin Hills is an emotional intelligence coach, trainer, and facilitator with over 35 years' business and commercial experience. He has the most comprehensive range of online courses based on emotional intelligence in business - not only on Udemy but anywhere on the internet.

His company Emotional Intelligence 4 Change (Ei4Change) is recognized nationally and internationally as specialists with expertise in training, personal development and coaching focusing on emotional intelligence, positive psychology and neuroscience in the workplace. Their emotional intelligence programmes are accredited by the Institute of Leadership and Management.

56,702 Total Students
14,382 Reviews

Important Details

  • Length of time users can access this course: lifetime
  • Access options: desktop & mobile
  • Certification of completion included
  • Redemption deadline: redeem your code within 30 days of purchase
  • Updates included
  • Experience level required: intermediate

Requirements

  • Any device with basic specifications

Course Outline

  • Introduction to this Course on Self-Awareness and Emotional Intelligence
    • 1. Introduction to Self-Awareness and Self-Perception - 2:43
    • 2. The Emotional Intelligence Framework and the EQ-i 2.0 - 6:17
    • 3. About this Self-Awareness and Self-Perception Course - 1:18
    • 4. What is Self-Awareness? - 3:37
    • 5. Practical Activity: Assess your Self-Perception
  • Self-Regard - Boosting your Self-Confidence
    • 1. Self-Regard - The Learning Outcomes of this Module - 1:53
    • 2. Some Examples of Self-Regard in Action - 3:28
    • 3. Good Levels of Self-Regard - 1:15
    • 4. How your Self-Limiting Beliefs can Hinder you - 2:45
    • 5. Insights into your Relationship with Yourself and Others - 2:56
    • 6. Understanding Values - 3:15
    • 7. Self Regard - Review of this Module - 1:25
    • 8. Practical Activity: Working with your Values
  • Management and Awareness of your Emotions
    • 1. Emotional Self-Awareness - The Learning Outcomes of this Module - 0:51
    • 2. Some Examples of Emotional Self-Awareness - 3:05
    • 3. The Basic Anatomy of the Brain - 5:48
    • 4. The Basic Human Emotions Experienced by Everyone - 3:17
    • 5. Posters: The Basic Human Emotions
    • 6. The Development and Function of Emotions - 2:25
    • 7. Emotional States, Moods, Traits and Styles - 2:40
    • 8. How Emotions are Viewed - 1:14
    • 9. Noticing Feelings - 1:09
    • 10. Emotional Management - 2:00
    • 11. Handling Emotions - 2:35
    • 12. Ways of Mastering Emotions - 2:53
    • 13. Using Detachment to Manage Challenges - 1:25
    • 14. Emotional Self-Awareness - Review of this Module - 1:02
    • 15. Lightbulb Moments Cards - Understanding Emotions
    • 16. Practical Activity: Emotions and their Management
  • Self-Actualization
    • 1. Self-Actualization - The Learning Outcomesof this Module - 1:16
    • 2. Some Examples of Self-Actualization - 2:54
    • 3. What is your Core Purpose or Vocation in Life? - 2:00
    • 4. The Principles of Goals and Goal Setting - 7:10
    • 5. Understanding Beliefs - 2:03
    • 6. Working with Affirmations - 2:17
    • 7. Rewiring your Brain - 1:49
    • 8. Self-Actualization - Review of this Module - 1:19
    • 9. Practical Activity: Defining your Life Goals
  • Ten Tips For Improving Your Self-Awareness
    • 1. 10 Tips for Improving your Self-Awareness

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42

Collaboration & Emotional Intelligence

Build More Collaborative Relationships Using Emotional Intelligence

By Robin Hills | in Online Courses

Collaboration frequently occurs in the workplace where people come together to cooperate and work on a strategic project in order that they can accomplish a common goal. It is simply teamwork taken to a higher level and has become a more productive way of doing things. The course covers all aspects of collaborative working focusing on win-win collaboration where everyone benefits. The characteristics, principles, and modes of collaboration are examined to give you a much broader insight into getting the best from collaboration.

4.4/5 average rating from 5,305 students enrolled: ★ ★ ★ ★

  • Access 42 lectures & 1 hour of content 24/7
  • Understand why a collaborative approach is beneficial in teamwork
  • Work with the principles & characteristics of collaboration
  • Recognize why collaboration is underpinned w/ good emotional intelligence
  • Develop strategies & ideas about how to collaborate more effectively
Robin HIlls | Business Psychologist | Emotional Intelligence Trainer
4.4/5 Instructor Rating: ★ ★ ★ ★

Robin Hills is an emotional intelligence coach, trainer, and facilitator with over 35 years' business and commercial experience. He has the most comprehensive range of online courses based on emotional intelligence in business - not only on Udemy but anywhere on the internet.

His company Emotional Intelligence 4 Change (Ei4Change) is recognized nationally and internationally as specialists with expertise in training, personal development and coaching focusing on emotional intelligence, positive psychology and neuroscience in the workplace. Their emotional intelligence programmes are accredited by the Institute of Leadership and Management.

56,702 Total Students
14,382 Reviews

Important Details

  • Length of time users can access this course: lifetime
  • Access options: desktop & mobile
  • Certification of completion included
  • Redemption deadline: redeem your code within 30 days of purchase
  • Updates included
  • Experience level required: intermediate

Requirements

  • Any device with basic specifications

Course Outline

  • Introduction to Collaboration and Emotional Intelligence
    • 1. Introduction to Collaboration and Emotional Intelligence - 2:24
    • 2. The Learning Objectives of the Course - 1:32
    • 3. Practical Activity - Managing Collaboration
    • 4. Perspectives on Teamworking - 2:52
    • 5. Giving and Receiving Feedback in Collaboration - 5:33
    • 6. Tips to Develop Emotional Intelligence - 4:37
    • 7. Practical Activity - Assess your Collaborative Competencies
  • The Role of Emotional Intelligence in Collaboration
    • 1. A Straightforward Definition of Emotional Intelligence - 3:16
    • 2. Emotional Intelligence FAQs
    • 3. The Difference Between EI and EQ - 3:18
    • 4. Insights into Emotions - 1:31
    • 5. Emotional Intelligence at Work - 6:05
    • 6. Working with the Emotional Climate - 2:47
    • 7. Running Virtual Meetings with Emotional Intelligence - 2:52
  • Collaborative Working
    • 1. Introducing Collaboration - 3:58
    • 2. Win-Win Collaboration - 6:05
    • 3. Emotional Intelligence and Win-Win - 1:15
    • 4. Why Collaborate and When to Collaborate - 2:21
    • 5. The Principles and Characteristics of Collaboration - 2:36
    • 6. The Levels of Collaboration - 2:50
    • 7. The Modes of Collaboration - 2:02
    • 8. Some Difficulties with Collaboration - 1:43
    • 9. Practical Activity - Collaboration at Work
  • The Importance of Trust in Collaboration
    • 1. Factors and Questions Around Trust in Collaboration - 2:48
    • 2. More About Trust - 3:40
    • 3. The Trust Equation - 3:34
    • 4. Building Trust - 4:48
    • 5. Practical Activity - Checking your Emotional Bank Account
  • Behaviours and Collaboration
    • 1. Introduction to Behavioural Styles - The Learning Outcomes of this Module - 2:05
    • 2. Practical Activity - Assessing your Behavioural Style
    • 3. Behavioural Flexibility - 2:54
    • 4. William Moulton Marston's Model of Behaviour - 2:12
    • 5. The High Dominance Behavioural Style - 2:30
    • 6. The High Influence Behavioural Style - 3:14
    • 7. The High Steadiness Behavioural Style - 3:17
    • 8. The High Compliance Behavioural Style - 3:12
    • 9. Poster - Emotional Intelligence, Collaboration and Behavioural Styles
    • 10. The Ideal Behaviours for Ideal Interactions - 4:43
    • 11. Booklet - Behavioural Styles - Do's and Don'ts
    • 12. Practical Activity - Behavioural Styles and Collaboration
    • 13. Building Collaborative Relationships with Behavioural Styles - 3:12
    • 14. Behaviours and Collaboration Learning Review - 1:46
  • Review of the Course on Collaboration and Emotional Intelligence
    • 1. Facilitating Collaborative Meetings - 4:00
    • 2. Practical Activity - Learning Review
    • 3. Collaboration and Emotional Intelligence - Learning Outcomes - 2:37

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